Complaints
Lodge a complaint
We take every complaint seriously. Tell us what went wrong and we will acknowledge it within 5 working days and work to resolve it within 20.
Tell us what happened
What happens next
- 1. We acknowledge your complaint within 5 working days.
- 2. We investigate and keep you updated.
- 3. We aim to resolve it within 20 working days.
Still not satisfied?
If we cannot resolve your complaint, you may escalate it to NAMFISA, the Namibia Financial Institutions Supervisory Authority.